Expert Stats DIDs Report
This is the Design Document for a new Expert Stats DIDs Report.
See also https://github.com/cygeorgel/OpenNotes/blob/master/Telco/Pbx3cx/ExpertStatistics/CsvReports/DIDs%20Report.md, especially for definitions.
Default view
The default view shows the data for the PBX.
This matches the columns A to G of the CSV / Excel version.
| DID | Solicited calls | Answered calls | Abandoned calls | Diverted calls | Diverted internally | Diverted externally |
|---|---|---|---|---|---|---|
| +33... | nb | nb | % | nb | % | nb | % | nb | % | nb | % |
Then I imagine a "accordion" system that would make the user able to switch to the different detailed views :
- first level of the call
- queue level
- extension level
First level of the call
Everything that happens at the first level of the call (PBX entry point), i.e. before any queue or extension.
| DID | Time (waiting) | Solicited calls | Forwarded calls | Diverted calls | Diverted internally | Diverted externally |
|---|---|---|---|---|---|---|
| +33... | 00:00:00 (total)00:00:00 (average) | nb | nb | % | nb | % | nb | % | nb | % |
Forwarded calls i.e. forwarded to a queue or an extension (forwarded to a voicemail is a diversion).
Queue Level
| DID | Time (waiting) | Solicited calls | Answered calls | Abandoned calls | Diverted calls | Diverted internally | Diverted externally |
|---|---|---|---|---|---|---|---|
| +33... | 00:00:00 (total)00:00:00 (average) | nb | nb | % | nb | % | nb | % | nb | % | nb | % |
Extension level
| DID | Time (talking) | Solicited calls | Solicited segments | Diverted segments | Answered calls | Answered segments | Diverted calls | Diverted calls externally | Transferred calls | Trans ferred segments | Transferred calls externally |
|---|---|---|---|---|---|---|---|---|---|---|---|
| +33... | 00:00:00 (total)00:00:00 (average) | nb | nb | nb | % | nb | % | nb | % | nb | % | nb | % | nb | % | nb | % | nb | % |